Consumer Information

Find information and notices regarding institutional policies, reporting data, health and safety, and regulations below.

Academic Programs and Accreditation

Admissions/Readmission and Transfer Policies


UIW encourages students to address any complaints directly with the office(s) involved or by contacting the specific office(s) below related to the complaint.

  • Billing disputes:
  • Financial Aid disputes:
    • Office of Financial Assistance, (210) 829-6008,, Attn: Cristen Alicea
  • Grade/Faculty disputes:
    • Undergraduates: Student Success at (210) 829-3005, Attn: Dean Ayala Jimenez
    • Graduates: Graduate Studies and Research at (210) 805-3555
  • Title IX disputes:

Students who wish to log their complaint directly with the Texas Higher Education Coordinating Board (THECB) may do so at the THECB site. Students may also direct complaints about Financial Aid directly to the Dept. of Education.

The Department of Education Office for Civil Rights (OCR) handles any incidents of potential discrimination against students. Information on how to protect students or report a potential incident may be found at OCR's website. View a video describing how to file a complaint here.

Constitution Day

UIW will celebrate Constitution and Patriot Day 2023 on Monday, September 11, 2023. Campus Life will collaborate with Campus Engagement, First Year Engagement, and the Campus Activities Board.

On Dubuis Lawn from 11 a.m. - 1 p.m., students have the opportunity to take photos with patriotic alpacas, partici